Delivery & Returns
Delivery
Your order will be dispatched as soon as possible after ordering but it could take up to 21 days for you to receive it as some of our goods are made to order but cards and tags are sent out next working day after ordering.
​
Small items will be sent by first class post but items over 2kg will be sent by a courier service of our choosing.
​
Please note: Our cushions are made to order and could take up to 3 weeks to arrive but usually take about a week.
Where we deliver: Worldwide
Return & Exchange Policy
We hope you will be delighted with your purchase but should you wish to return your item please notify us in writing within 14 days of receiving the item by emailing info@artfullpuffin.co.uk
We are not obliged to accept returns that are notified later than 14 days after receipt of item.
The item should be returned within 14 days using the original or equivalent packaging. The item must be returned in a resaleable condition for a refund to be issued. Please get a proof of postage receipt or use a method of posting which is tracked. We cannot issue refunds for goods that are lost in transit without proof of posting or are damaged in transit due to inadequate packaging.
Please note: the refund will not include return postage. Where an item is deemed faulty on receipt then return postage costs will be refunded or we will arrange for a courier to collect the package. (Evidence will be required).
Refunds will normally be made on receipt but in any case will be made no later than 14 days after receiving the item.